Frequently Asked Questions 

How much does counselling cost?

I offer a free initial consultation via phone or Zoom.

Face-to-Face, Phone, and Video sessions are all charged at the same rate.

Counselling costs £50 per one-hour session for individuals and £60 per hour for couples. I only work with couples when dealing with infertility, pregnancy anxiety, or baby loss.

I offer a concession to counselling students where this is a requirement of your course.

I require 24 hours notice to change or cancel an appointment, or a 50% payment is due. There will be no charge if a session is cancelled or changed with at least 24 hours' notice. 

For face-to-face sessions, I accept payment by Bank Transfer and Paypal before the session or Cash and Credit/Debit Card after the session.

 

I accept Bank Transfers (BACS) or Paypal for online and telephone sessions before the session.  


 

Availability (Opening hours)

Mon:   9:00 AM – 5:30 PM

Tue:     9:00 AM – 7:00 PM

Wed:   9:00 AM – 5:30 PM

Thu:    9:00 AM – 7:00 PM

Fri:    Closed

Sat:   Closed

Sun:  Closed

Where are you?

Room 2

6 Ermington Terrace

Mutley

Plymouth

PL4 6QG

Travelling from Plymouth city centre, past Drake Circus (B3250) and onto Mutley Plain, take the first left into Ermington Terrace (just past Mutley Baptist Church). There is 3 hours of free parking in the car park directly in front of you (Napier Terrace car park), or there is free parking outside the house before 12pm and after 3pm.

If parking in the free car park you will need to get a ticket. Enter your car registration and press the green button. You will need to wait up to 45 seconds (it may take this long!) and it will ask you to press the green button again before issuing a ticket, which you need to display on your car.

I am on the left as you exit the car park, in the house next to the Raffles social club.

Press bell number 2

I don't have a waiting area, so would be really grateful if you could arrive as close to your appointment time as possible, or I may be with another client.

If you are using public transport there are several buses every hour that stop on Mutley Plain, from all directions, and I'm less than half a mile from Plymouth Train Station.

Anna Batey Counselling Location Map

What about confidentiality?

I take your confidentiality very seriously, and we will discuss this in our first session.

Email / Telephone contact and Social Networking 

Contact by email or telephone between sessions will be limited to practical arrangements only. 

 

Telephone or email counselling will only be entered into by prior agreement.

I cannot accept Social Networking friend requests, as this can compromise the confidential and therapeutic nature of the counselling relationship.

If you'd like to find out more about counselling in Plymouth, or online counselling, please get in touch with me. I offer a free 20-minute consultation with no obligation.